Customer signposting

We understand that everyone’s circumstances are different.

Therefore, as part of our commitment to helping customers establish affordable and compliant payment plans, we signpost - or refer - customers to free, independent financial advice.

Not only do we provide referrals to electronic resources, we also include information on where customers can go for advice in written communications.

Our research shows that people who seek free and independent financial advice are more likely to improve their financial situation faster than those customers who either don't seek advice or pay for the advice that they receive.