Debt is a more prominent and open concern in both society and the wider economy than in previous times. Customers and clients are now more empowered and expect a personalised and bespoke debt management service. Companies operating in the sector must be more customer focused by being more transparent, and delivering increasingly innovative solutions using technology and data.
We are committed to making our service more individualised and customer focused. We are a data driven business and we use our insight from over 35 million customer records across six countries to offer affordable and manageable solutions for consumers to reduce their debt in a fair, transparent and structured way.
We also play an active role in helping financial institutions deleverage and recapitalise in order to increase mainstream lending. By purchasing and managing non-performing loans and other core assets, we provide valuable capital and expertise to a growing European market.
By investing in our people, expertise and market intelligence, we gain a better understanding of our customers as individuals and we continually improve the service we offer, helping them to build better financial futures.
In 2017, we helped approximately 700,000 people clear their Arrow Global accounts and we aim to improve on this each year.