Post-purchase, our approach of building consolidated customer profiles through our data models and collecting through sustainable repayment plans enables customers to:
We do not charge customers additional interest and fees on their defaulted debt.
By conducting internal analytics, utilising both our in-house servicing capabilities (Capquest) and a network of specialist third parties, we are able to approach each customer and each UK centric account on an individual basis. Our approach ensures customers are looked after by organisations most suited to assisting in light of each individual's circumstances.
We have developed a customised supplier management framework to manage performance, compliance and interaction with third parties.