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Arrow Global
Customer account management

Arrow Global's model is built around using data to optimise collections and to create the most appropriate long-term solutions for its customers.

Post-purchase, our approach of building consolidated customer profiles through our data models and collecting through sustainable repayment plans enables customers to:

  • Restructure and settle their outstanding balances
  • Improve their credit ratings
  • Enhance their ability to gain access to credit in the future

We do not charge customers additional interest and fees on their defaulted debt.

By conducting internal analytics, utilising both our in-house servicing capabilities (Capquest) and a network of specialist third parties, we are able to approach each customer and each UK centric account on an individual basis. Our approach ensures customers are looked after by organisations most suited to assisting in light of each individual's circumstances.

We have developed a customised supplier management framework to manage performance, compliance and interaction with third parties.

Arrow Global Limited is registered in England and Wales with company number 05606545. Its registered office is at Belvedere, 12 Booth Street, Manchester M2 4AW. Arrow Global Limited ("AGL") is authorised and regulated by the Financial Conduct Authority for certain credit-related regulated activities, and is part of the Arrow Global Group. AGL is registered on the Financial Services Register under registration number 718754.