Our vision and values
Our vision is to be Europe's leading purchaser and manager of debt.
We aim to establish Arrow Global as the most respected, responsible, and innovative debt purchaser, leading the market in compliance, risk management and treating customers fairly. Our sophisticated data and analytical capabilities, along with the Capquest collections platform, help to drive performance whilst meeting the needs of both creditors and customers.
We actively seek to share best practice and draw on expertise from across the entire Group. Core to this, is the alignment of our corporate culture. Following consultation with colleagues from across the Group, we have sought to establish a single set of core values. These are designed to guide our business and the activities it undertakes and will provide a framework with which to evaluate and reward our most powerful asset – our people.
- We succeed together – We take ownership and ensure a positive outcome for both our customers and the Group. We’re collaborative and support each other.
- We do the right thing – We keep our promises. We help our customers repay their debts in a timely and affordable way. We empathise with our customers and treat them fairly.
- We’re trusted & valued – We earn trust from our customers by treating them as individuals. We learn and change based on our customer feedback. We take our corporate responsibilities seriously. We will act as an example to all in our industry.
- We’re brave & creative – We thrive on positivity, flexibility and challenge. We share ideas and have the courage to lead – we are not afraid to do things differently. We use insight to lead change and innovation.
Our sophisticated data and analytical capabilities help to drive performance whilst meeting the needs of both creditors and customers.