Superior analytics and data management
- Arrow Global is a data-driven business. The majority of the business' resources and efforts are dedicated to managing, analysing and understanding available customer data in a way that helps Arrow Global to treat customers fairly and protect clients' reputations. Arrow Global's goal is to use these data insights to tailor collection strategies based on each individual customer's circumstances. When combined with the data-driven business model and world class supply chain management, it is Arrow Global's intention to provide an effective and compliant solution for creditors and customers alike.
Compliance focus
- Arrow Global is committed to ensuring compliant and fair processes both internally and across the network of specialised agencies. All staff are trained regarding the latest regulatory requirements. Arrow Global's goal is to not only meet these standards, but help shape them. For example, Arrow Global's internal compliance policies and procedures have helped to provide a blueprint for the first industry-wide audit system.
- Arrow Global's focus on data analysis both pre-and post-purchase provides a detailed picture of each customer's circumstances. Arrow Global's intention is to therefore tailor a collections approach suitable for each individual customer, thus avoiding the potential pitfalls associated with the much less precise collections approaches which may be employed by other debt purchasers and collection agencies.
Balance sheet strength
- Arrow Global has the strongest balance sheet in the industry. The business has £7 billion of assets under management, supported by a revolving credit facility from the Royal Bank of Scotland and West LB. Arrow Global seeks a conservative and prudent path at all times to ensure that the short-term economic climate does not jeopardise the long term performance and growth of the company. Furthermore, this long-range view enables Arrow Global to focus on each customer and create rehabilitation plans designed to work at the individual level.
Strong track record and established client base
- Arrow Global is committed at the highest levels to establishing and maintaining long term relationships with clients. More than anything, a long term relationship enables Arrow Global to develop an increasingly detailed knowledge of a client's customer base with each subsequent transaction, thus enabling better customer service.
- While actively committed to maintaining relationships with existing clients, Arrow Global is constantly working to expand service offerings and build broader relationships within the credit community. Arrow Global's data expertise, compliance-focus, steady growth (illustrated by 600% growth in portfolio size since the 2009 management buyout) and balance sheet strength make Arrow Global a logical partner for debt purchase and receivables management for both existing and new clients.
Partnerships with specialists
- Arrow Global's business model, systems and capabilities have been designed to intelligently consider each customer. Following data analysis, which is conducted internally within Arrow Global using proprietary systems and processes, the majority of account servicing activity takes place via Arrow Global's external network of specialist agencies. The appropriate servicing plan is determined account by account and actioned by the agencies.
- Arrow Global maintains that it has a lower fixed cost than other debt purchasers. This enables Arrow Global to service each account individually, guided by the circumstances of each customer, with none of the overhead cost pressures inherent in businesses with large internal operations. Similarly, this low cost base allows Arrow Global to be highly selective when acquiring accounts, which facilitates a focus on data-rich accounts pre-purchase and compliant servicing strategies post-purchase.
Striving for industry leadership
- Arrow Global's reputation in the market place is strong, having been carefully cultivated since the company's founding; playing a market-leading role is core to the business' mission and values. Both Arrow Global's founder and executive director, Zach Lewy, and chief investment officer, Andrew Birkwood, represent the business within the industry bodies, as chairman of the Debt Buyers and Sellers Group (DBSG), and as a director and treasurer of the Credit Services Association (CSA) respectively.
Industry expertise
- Arrow Global's leadership team has over 100 cumulative years experience in the credit and finance industries. Coupled with this current leadership strength, the Arrow name has featured in the recoveries industry for over 50 years; Arrow Global's original parent company, Arrow Financial Services, was founded in the United States in the 1960s. Following the management buyout in January 2009, Jack Lavin, the former president and CEO of Arrow Financial Services, now serves as a member of the advisory board of Arrow Global. The business strategy associated with analysing, managing and collecting high volumes of accounts at the account level was pioneered by Arrow Financial Services in the United States and adapted to Europe by Arrow Global over the past six years.
Geographic reach
- Arrow Global has an established presence in select Continental European markets. Arrow Global's business model lends itself to expansion into countries beyond the UK, as it facilitates partnerships with local agencies and experts. This indigenous knowledge and network is critical to success; Arrow Global is able to carefully select partners and supervise the roll-out of account servicing plans on the same account by account basis utilised in the UK.
