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Arrow Global
Credit balance refunds

Following a scheduled review of customer accounts, Arrow Global Limited has identified a number of accounts that are due a refund. This is usually due to an overpayment or because of a balance adjustment on a customer’s account(s)

To ensure all affected customers are refunded as quickly as possible, we have been contacting them via text message, email, telephone and by letter. 

Therefore, if you have been contacted by any of the channels mentioned above, we request that you contact us on 0333 999 7243 between 9am and 5pm on Monday to Friday to discuss your refund.

For further information, you can visit our FAQs.




Arrow Global Limited is registered in England and Wales with company number 05606545. Its registered office is at Belvedere, 12 Booth Street, Manchester M2 4AW. Arrow Global Limited ("AGL") is authorised and regulated by the Financial Conduct Authority for certain credit-related regulated activities, and is part of the Arrow Global Group. AGL is registered on the Financial Services Register under registration number 718754.