Our key aim is to help you to manage and repay the debt that you have. We seek to ensure that you receive the service and respect that you deserve at all times.
And because we understand everyone's situation is different, our representatives will work directly with you to get to know you better and to find a solution that fits your individual needs.
The companies we employ to manage our customer accounts have the skills and knowledge to help you find an affordable solution to your current situation. They'll take the time to listen to you and understand your circumstances before agreeing the best way forward.
In 2015, we saw further developments having invested in our leading customer service platforms to ensure that all our customers get the best service. One such aspect, was the implementation of our digital capability, with a significant increase in the number of customers choosing to interact with and repay us online.