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Arrow Global


Debt management companies: What happens next?
Published on 09/08/2016

Many of our customers choose to establish repayment plans with us via a debt management company (DMC). Some DMCs are commercial operators who will charge you for their services, while others including StepChange, PayPlan and Christians Against Poverty are funded by contributions from creditors, and are free to the customer.

Following the appointment of the Financial Conduct Authority (FCA) in April 2014, there was an overhaul in the way companies operating within the Consumer Credit sector are regulated. This meant that companies operating within the sector, including DMC’s would have to apply for FCA authorisation, in a bid to improve standards and to ensure customers were being treated fairly.

With the deadline for DMC applications now closed, some of those commercial DMCs have left the market, and others have had their applications for authorisation declined. This means they no longer have permission from the FCA to offer debt advice or debt management plans (DMPs). It is likely that further commercial DMCs will also have to stop offering advice and DMPs over the coming months.

Has my DMP been affected?
If you currently have a DMP in place, it is important that you check to see if the firm is still authorised. If they have had their application declined, you should no longer make any payments to them, as there is a risk that your payments will be delayed or might not be reaching the company you owe money to.

To find out if your debt management company is still authorised, you can check on the FCA’s Financial Services Register by visiting

Next steps:
If your debt management plan is no longer valid, there are a few things you should do as soon as possible.

1. Contact the company you have an outstanding debt with. Explain the situation and they will often be able to help you right away, or point you in the direction of free and impartial debt advice. Companies should be sympathetic to your situation; however, they won’t be able to help you if you don’t contact them.

2. If you are making repayments by Direct Debit (DD) via a DMC that has failed to achieve FCA authorisation, you should cancel the DD as soon as possible. Your outstanding balance will remain, so to avoid incurring any unnecessary interest or charges, it is important that you set up a new DMP or contact the firm you owe money to.

3. Seek free debt advice. There are a number of readily available sources providing free debt advice, which you can receive over the phone, face-to-face, by email or online. Don’t worry - all conversations are confidential and impartial.

There are a number of charities, who provide free debt advice, such as Money Advice Service, StepChange and Citizens Advice, and can help you set up a new debt management plan for free.

For further information:

Arrow Global                                                   +44 (0)161 242 5896
Alex Barnett
Paul Fitzjohn

About Arrow Global
Arrow Global is one of Europe's largest and fastest growing providers of debt purchase and receivables management solutions. We purchase customer accounts from a range of businesses, including retail banks, credit card and telecommunications companies. The Group manages over 8.6 million owned customer accounts and over £19.2 billion total assets under management.

Arrow Global works closely with customers whose debts we acquire to find affordable and sustainable repayment plans based on their individual circumstances.  Arrow Global does not charge customers interest or fees on defaulted debt, unless there is a statutory requirement, in effect freezing the amount the customer owes.

Through representation on industry bodies such as the Credit Services Association and SCOR (The Steering Committee on Reciprocity), the executive team plays a key role in initiating, shaping and implementing industry compliance standards and programmes.

In October 2013, Arrow Global listed on the London Stock Exchange (ARW) and is authorised and regulated by the Financial Conduct Authority (FCA).


Arrow Global Limited is registered in England and Wales with company number 05606545. Its registered office is at Belvedere, 12 Booth Street, Manchester M2 4AW. Arrow Global Limited ("AGL") is authorised and regulated by the Financial Conduct Authority for certain credit-related regulated activities, and is part of the Arrow Global Group. AGL is registered on the Financial Services Register under registration number 718754.