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Arrow Global


Credit Today: Asset Management – A Thoughtful Alternative
Published on 01/03/2011

Arrow Global is one of the leading debt purchasers in the United Kingdom. Arrow has enjoyed a period of rapid recent growth, illustrated by a 300 per cent-plus increase in portfolio size since the 2009 MBO. Led by chairman Sir George Mathewson, Arrow's leadership team also expanded significantly in 2010 with the hiring of Andrew Birkwood (formerly of CarVal Investors) as chief investment officer and, most recently, Matthew Buckman (formerly of Lloyds) as chief operating officer.

This significant internal growth has been mirrored by an increased role in the industry: Zach Lewy, CEO, serves as the vice chair of the Debt Buyers and Sellers Group (DBSG), while Andrew Birkwood is a director of the Credit Services Association (CSA). Both Zach and Andrew are proactively involved in shaping positive industry policy.

With a scalable business model and the cutting edge systems and processes required to handle over 1 million customer accounts and £3.7bn in assets, Arrow is well positioned to continue this positive growth trend through 2011 and beyond. This fact was independently recognised in late 2010 by OC&C Strategy Consultants in their annual Credit Management and Debt Collection (CMDC) Index: Arrow received the third highest company ranking in the industry.  Furthermore, Arrow received the top score in the financial ranking of the CMDC Index, befitting of a company with the strongest balance sheet in the industry.

Arrow Managed Assets (AMA)
Together with this significant growth, innovation and evolution were two key hallmarks for Arrow over the past year.  In 2010, Arrow launched Arrow Managed Assets (AMA), an asset management arm of the business offering clients an alternative to debt sale.  AMA enables clients to place assets with Arrow for management and utilise Arrow's leading data analytics, collection strategies and agency management tools.

Asset management is not offered as a prelude to a debt sale. AMA is operated on a true managed asset basis. Of course, as a debt buyer, Arrow is very happy to consider the acquisition of assets at any time.  However, AMA does not anticipate sale as part of the process.

Data know-how
Arrow brings to the market superior data analytics and collection strategies perfected through debt buying activities.  Arrow uses data know-how to tailor collection strategies based on each and every customer's situation. When combined with Arrow's outsourced business model and world class supply chain management, the result is a very effective and compliant solution for creditors and customers alike.

Asset management fits well with Arrow's outsource collection model.  Arrow works with the premier agencies across Europe, each of which offers unique skills in differing asset classes and stages of the credit cycle. This makes Arrow an extremely flexible partner with whom to work and ensures the best collection strategies are available to both the creditor and customer at all times.

AMA is fully functional and already demonstrating positive results. Clients include a statutory body that has entered into a five-year plan involving £3bn of claims. According to Zach Lewy, CEO of Arrow: "Arrow Managed Assets has become an integral part of Arrow's market offering.

We are able to bring superior analytics and a very compliant collection structure to a broad range of asset types. We are encouraged by the progress we have made thus far with this initiative and look forward to further developing this arm of the business to meet the needs of both clients and customers."

To learn more about Arrow Managed Assets (AMA), please contact:

Andrew Birkwood,
Chief investment officer
Telephone: +44 7860 432 320



Arrow Global Limited is registered in England and Wales with company number 05606545. Its registered office is at Belvedere, 12 Booth Street, Manchester M2 4AW. Arrow Global Limited ("AGL") is authorised and regulated by the Financial Conduct Authority for certain credit-related regulated activities, and is part of the Arrow Global Group. AGL is registered on the Financial Services Register under registration number 718754.