Customer toolbox

We understand that customers find themselves in debt for a variety of reasons

Our goal is to work with each customer to find a solution suited to each individual's circumstances. We encourage you to contact the agency managing your account on our behalf as soon as possible. However, as everyone's needs are different, we've provided a variety of resources here, which may also be useful to you.

Free and independent advice

If you’re in debt, you need to act quickly to stop the situation getting worse.

We are always keen to help customers and look forward to working with you. However, we understand that in some circumstances you may not feel comfortable speaking about your financial situation directly with our agencies or us.

If you would also like independent assistance, the following organisations are providers of free, impartial advice:

National Debtline

Tricorn House
51-53 Hagley Road
Edgbaston
Birmingham B16 8TP
Telephone: 0808 808 4000
www.nationaldebtline.co.uk

Payplan

Kempton House, Kempton Way
Dysart Road
Grantham
Lincolnshire NG31 7LE
Telephone: 0800 980 4122
www.payplan.com/arrowglobal

StepChange Debt Charity

Wade House
Merrion Centre
Leeds
LS2 8NG
Telephone: 0800 138 1111
www.stepchange.org

Alternatively, you can contact your local Citizens Advice Bureau by visiting www.adviceguide.org.uk.

In addition, you can visit the links to two helpful Financial Conduct Authority (FCA) leaflets – both include a list of not-for-profit organisations offering free, confidential, impartial debt advice:

Other resources for customers include:

Credit reference agencies

You can check your credit file by contacting a credit reference agency (CRA). Normally a small fee will be charged by the CRA.

Callcredit

Customer Care
CallCredit Check
PO Box 734
Leeds
LS3 9GX
Tel 0845 366 0071
www.callcreditcheck.com

Equifax

Equifax Credit File
Advice Centre
PO Box 1140
Bradford
BD1 5US
Tel 0844 335 0550
www.equifax.co.uk

Experian

Landmark House
Experian Way
NG2 Business Park
Nottingham
NG80 1ZZ
Tel 0844 481 8000
www.experian.co.uk

Noddle

Noddle offers you access to your credit report free for life. Noddle is a part of the Callcredit Information Group. 
Tel 0800 279 0060
register@noddle.co.uk
www.noddle.co.uk