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Business model

Arrow Global is a European investor and alternative asset manager specialising in credit and real estate. 

We identify, acquire, and manage secured and unsecured loan and real estate portfolios from and on behalf of financial institutions, such as banks, institutional fund investors and specialist lenders.

We play an active role in helping financial institutions reduce their balance sheets and recapitalise in order to increase mainstream lending. By purchasing and managing non-performing loans and other non-core assets, we provide valuable capital and expertise to a growing European market. We are a regulated business in all five of our European markets.

We invest in this asset class through our fund management business as well as directly, and also generate revenues from managing and servicing assets on behalf of third parties.

Arrow's Fund Management Business has total FUM of €4.5 billion (as at Q4 2021).

Read more about our Business Model here




Balance Sheet business

Arrow’s investment team have a 15-year plus track record of successfully investing our balance sheet into non-performing and non-core assets. Arrow typically co-invests our balance sheet alongside third-party investor funds, managed by the Fund and Investment Management business, on approximately a 25:75% basis on investments that it makes.

Asset Management and Servicing business

Arrow’s pan-European servicing platform services a large amount of assets for both Arrow’s Balance Sheet business and its Fund and Investment Management business, as well as for third-party clients such as other investment managers and banks.

Fund and Investment Management business

The Fund and Investment Management business currently has €4.3 billion of funds under management, including our flagship ACO 1 fund.

Advantages of the integrated asset management model

Arrow’s model is very different from other institutional fund models in the market. The majority of debt funds have a small team based in an international capital centre and access the entire circa €1.5 trillion non-performing loan and non-core asset market by mainly targeting large bank asset auctions of greater than €100 million. Arrow’s model is different. Because Arrow has a large local presence in each of its markets, with local asset servicing businesses providing deep asset expertise on a granular basis, it is able to form strong relationships with potential asset sellers and develop a detailed knowledge of a wide range of asset classes on a granular level. This has resulted in the Group consistently doing more of its investments in non-competitive, off-market bi-lateral trades that are smaller in size and offer higher returns. 

How Arrow’s integrated asset model maximises shareholder value

Each of Arrow’s business segments work synergistically to extract the most value possible from its investments. Each new deal in ACO 1 is invested on approximately a 25:75% co-investment basis between Arrow’s Balance Sheet business and the Fund and Investment Management business on behalf of third-party investors. This means that Arrow is generating strong returns on its invested equity while simultaneously delivering capital-light management fees on the invested capital from the Fund and Investment Management business.

In the majority of cases, Asset Management and Servicing will be the sole servicer to the asset that has been bought, providing a further source of capital-light income. The result of this model is that Arrow can continue to grow strongly while being less capital intensive and generating higher quality, capital-light earnings for shareholders.

Our brands

Arrow operates in five European markets, UK, Ireland, Portugal, Netherlands and Italy. It operates market-leading investment and servicing brands that are well respected and play a fundamental part of the European financial ecosystem, where we provide investment opportunities for institutional funds and deleveraging solutions for banks.


Established in 2005, Arrow Global is an investor and alternative asset manager specialising in non-performing and non-core assets. Regulated in our European markets, we identify, acquire, and manage secured and unsecured loan and real estate portfolios from, and on behalf of, financial institutions such as banks, institutional fund investors and specialist lenders.

We help financial institutions reduce their balance sheets and recapitalise to increase mainstream lending, providing valuable capital and expertise to a growing European market. Our award-winning customer service operations provide tailored support to people experiencing financial difficulties. 

Arrow Global operates in five main European geographies (UK, Portugal, Netherlands, Italy and Ireland).

As well as operating the Arrow Global brand, Capquest is also part of the Group in the UK.
Founded in 1985, Capquest is a credit solutions provider with over 30 years of market experience. Clients include leading banks and high street lenders, credit card companies, motor finance and utilities providers, as well as other consumer credit providers.
Based in Glasgow, it services Arrow Global as well as third-party accounts using a market leading customer services platform.

To find out more visit www.capquest.co.uk

Founded in 2008, Mars Capital is a mortgage administrator and servicer. The mortgages we administer are our own; we have purchased them from other lenders and have legal ownership of the loan agreements. We manage every aspect of mortgage administration, using our own mortgage experts and technology to provide our customers with a high quality and reliable service.

To find out more visit www.marscapital.co.uk

Drydensfairfax solicitors is a dual-regulated, specialist law firm focused on recovering money and assets on behalf of its clients in a highly professional manner.
The firm represents commercial organisations requiring a high quality, litigation led approach to their volume debt recovery and insolvency advisory needs and it’s expertise and strength in depth means it continually delivers pragmatic, commercially sensitive solutions. The firm was acquired by the Arrow Group in 2019.

To find out more visit www.drydensfairfax.com

Established 13 years ago, Maslow Capital is an award-winning pioneer and provider of development finance and continues to partner with a number of Tier-1 institutional investors and financing parties. Maslow offer flexible funding solutions from £5m up to £150m for professional developers across the UK undertaking Purpose Built Student Accommodation, Co-living, Build-to-Rent, Residential and Retirement Living. Maslow has an excellent track record in originating, underwriting and servicing specialist senior secured loans, having funded circa £4 billion of developments delivering 14,000 units across 240 projects with zero credit loses of capital, interest and fees. Arrow Global acquired a significant minority stake in Maslow Capital in December 2021, which will see the business accelerate their ambitions to capitalise on opportunities in real estate development finance across the UK and European Living Sectors.

To find out more visit www.maslowcapital.com

Bergen Capital is a prominent U.K. commercial real estate loan servicer, specialising in the discreet management and / or workout of distressed, commercial real estate-backed debt in  the UK. 

Bergen Finance is a flexible, secured lending business, providing debt of between £500k and £50 Million per transaction. Lead by an experienced team, Bergen provides a fast and efficient debt facilities, with periods of up to 24 months, and secured on Real Estate of any kind. Funds can be used for any purpose including debt restructuring, transactional, additional working capital, asset acquisition and refinance. Services offered are totally bespoke which include flexible payment options and interest roll up, with assistance in exit planning and additional services from our trusted partners. We also work with other lenders to provide club deals, joint facilities and SPV products. Bergen Finance is part of the Arrow Global Group of companies. 

To find out more visit www.bergenfinance.co.uk


Based in Dublin, Mars Capital Finance Ireland ('Mars') was approved by the Central Bank of Ireland in 2016 as an Irish Regulated Credit Servicing Firm. We provide loan servicing solutions for the owners of performing, non- preforming and reperforming mortgage assets. Mars provide the full suite of servicing solutions that ensure our clients are compliant with the workings of the Irish Regulatory Codes, including the holding of Legal Title where required. Our mission is to “think like the loan owner” and ensure that we are maximising returns for our clients whilst ensuring we provide fair, appropriate and innovative solutions for our customers.

To find out more visit https://www.marscapital.ie/


Zenith specialises in managing structured finance transactions in Italy.
Established in 1999, Zenith was the first Italian company to obtain a rating as Master Servicer by Standard & Poor’s (in 2004). In 2017, this rating was raised to Strong, the highest level, with stable outlook, for all asset classes.

To find out more visit www.zenithservice.it/en

Europa Investimenti is an independent and qualified institutional platform which belongs to Arrow Group. As an advisor of Arrow Credit Opportunities fund, Europa Investimenti manages a range of different assets (Loans, Real Estate, Claims, Going concerns, etc…) in the distressed space. Outstanding track record, experienced management team and established relationship network provide EI with an accredited, qualified and widely recognised reputation.

To find out more visit www.europainvestimenti.com

Sagitta is an operator specialized in the management of illiquid alternative assets (NPL & UTP, real estate and credit assets) and in special situations.

It leverages the specific skills in asset management by the shareholder Arrow Global, with the aim of positioning  itself as an innovative platform in the Italian panorama for asset management.


Established in 1999, Sansedoni is Real Estate full service provider since 2008, with expertise in the development and management of property and third-party portfolios and skills that cover the entire real estate supply chain. Starting from September 2021, with the intervention of the Arrow Global Group, together with the Italian companies Europa Investimenti and Sagitta SGR, a new season of development has started for Sansedoni. 

To find out more visit www.sansedoni.com 


Norfin is a leading Real Estate investment fund manager with HQ in Lisbon. It specialises in investing and managing direct equity participations in Real Estate assets typically via closed-end private equity funds. Founded in 1999 and acquired in 2018 by Arrow Global Group, Norfin currently manages assets worth approximately EUR 1.5 billion on behalf of a range of Institutional and sophisticated private investors.

Its approach is based on Active Asset Management drawing upon the long experience and seniority of executives to drive results at the operational and financial levels. While favouring efficient capital and financial structures, Norfin do not believer in complex financial engineering to drive returns. It’s objective is to deliver superior risk-adjusted returns by managing Real Estate risk.

Norfin is a financial institution regulated by the relevant regulatory bodies in Portugal.

To find out more visit www.norfin.pt

Founded in 2007, Whitestar is a full service, integrated credit servicing specialist which offers advisory, real estate management, securitisation and structuring, analytics, and related loan portfolio investment services.
Whitestar Asset Solutions, S.A. is a leading Portuguese servicer and the only ‘one stop shop’ able to offer a complete and integrated asset management solution to investors and originators.
Currently, the company has circa 500 employees, in offices in Lisbon and Porto.

To find out more visit www.whitestar.pt

Hefesto is a regulated credit securitization company (“STC”) incorporated under the Portuguese law in 2006 and regulated by the relevant regulatory bodies in Portugal (CMVM).

To find out more visit www.hefesto.pt


Founded in 1996, Vesting Finance is a financial servicing provider which offers primary and special servicing, including recovery, for financial institutions and equity investors. It manages performing, sub-performing and non-performing portfolios of consumer credit, residential mortgages, SME and CRE.
Vesting Finance also offers a full range of credit management services, from acceptance to billing and from receivable management to pre and judicial collection for mid and corporate clients across a variety of industries such as rental, telco, utility and pension administrators.

To find out more visit www.vestingfinance.nl

Founded in 2005, Focum is a consumer marketing and credit information specialist which offers a variety of solutions in the area of marketing, data management, credit risk and collections management. Focum helps companies maximize their customer relationships.
Services range from credit ratings and fraud prevention to customer targeting and marketing intelligence. Clients include (online) retailers, utilities providers, telco, fundraisers and collection agencies.

To find out more visit www.focum.nl