Customer toolbox

Our goal is to work with each customer to find a solution suited to each individual’s circumstances. We encourage you to contact the agency managing your account on our behalf as soon as possible. However, as everyone’s needs are different, we’ve provided a variety of resources here, which may also be useful to you. 

Free and independent advice

If you’re in debt, you need to act quickly to stop the situation getting worse. We are always keen to help customers and look forward to working with you. However, we understand that in some circumstances you may not feel comfortable speaking about your financial situation directly with our agencies or us. If you would also like independent assistance, the following organisations are providers of free, impartial advice:


National Debtline 

Tricorn House
51-53 Hagley Road
Birmingham B16 8TP
Telephone: 0808 808 4000



Kempton House, Kempton Way
Dysart Road
Lincolnshire NG31 7LE
Telephone: 0800 980 4122


StepChange Debt Charity 

Wade House
Merrion Centre
Telephone: 0800 138 1111

Alternatively, you can contact your local Citizens Advice Bureau by visiting


In addition, you can visit the links to two helpful Financial Conduct Authority (FCA) leaflets – both include a list of not-for-profit organisations offering free, confidential, impartial debt advice:


Other resources for customers include: 


Credit reference agencies 

You can check your credit file by contacting a credit reference agency (CRA). Normally a small fee will be charged by the CRA.


Contact Us – Credit Report – Consumer Enquiries | TransUnion UK


Contact us I Equifax Personal Solutions UK


Experian – Contact