People and culture

Arrow is an ambitious company. Our determination to succeed is matched by our drive to do things the right way – ensuring we create a sustainable business that builds better financial futures for our stakeholders.

We are entrepreneurial, fast-paced and decisive. Proud of our family values, we cherish working together in a safe, supportive community. We trust our people to make the right decisions – and we back them all the way. We’re also brave enough to acknowledge mistakes – and to learn from them. We celebrate success and reward those who take personal accountability to help us achieve exceptional long-term results.

We’re open and eager to embrace new ways of working. Ours is a diverse community, enriched by our local identities, working collaboratively to build a powerful, unified and dynamic organisation.

Diversity, equity and inclusion

Diversity, equity and inclusion

Approach

Audit benchmarking
Identity priorities and map progress against best practice standards.
Awareness & education
We will offer inclusive learning opportunities, identifying opportunities to build awareness and celebrate diversity.
Engagement
We will engage with the business through Peakon and engagement events to enable open communication around DE&I.

Commitments

Developing inclusive leadership
We commit to developing diverse leadership who are positive role models and demonstrate inclusive leadership.
Diverse talent
We commit to conduct fair and unbiased recruitment development and talent management.
Building an inclusive culture
By fostering an inclusive environment where we recognise the value of diversity.

Our purpose

Our purpose is Building Better Financial Futures. This is applicable for all our stakeholders including our investors, customers, employees, communities and clients. Our Purpose is well embedded across the Group; it is our philosophical heartbeat that we all feel inside us. 

Our vision

We aim to become Europe’s leading vertically integrated alternative asset manager, delivering attractive returns through responsible investments.

Our values

All of our stakeholders expect us to act in an ethical and responsible way and this is at the heart of how we conduct our business. Our Group-wide values support this approach and we seek out and reward behaviours across the organisation that will make us more sustainable, more successful.

  • We succeed together 

    We take ownership and ensure a positive outcome for both our customers and the Group. We’re collaborative and support each other.

  • We do the right thing

    We keep our promises. We help our customers repay their debts in a timely and affordable way. We empathise with our customers and treat them fairly.

  • We’re trusted & valued

    We earn trust from our customers by treating them as individuals. We learn and change based on our customer feedback. We take our corporate responsibilities seriously. We will act as an example to all in our industry.

  • We’re brave & creative

    We thrive on positivity, flexibility and challenge. We share ideas and have the courage to lead – we are not afraid to do things differently. We use insight to lead change and innovation.

To read more about our people and culture please see our 2022 ESG Report. “We are accelerating our progress”.