Important information about management of your account.
As of 31/05/2023 all Arrow Global UK customers’ accounts are administered by Capquest Debt Recovery Limited (Capquest) on our behalf, and as such all queries and complaints in relation to your account from this point on should be directed to Capquest.
Capquest is a specialist recovery company, and is part of the Intrum Group. Capquest works with a number of other collection partners who may be supporting management your account. Please click on the link below to find out who is the current manager of your account and how to contact them with any queries you might have.
1. Why has Arrow Global contacted me?
As of 31st May 2023 Arrow Global has sold the vast majority of its accounts to new owners. Both the new owners and Arrow Global have appointed Capquest Debt Recovery Ltd (“Capquest”) to administer your account going forward from this date. Capquest is a specialist collections company, and is part of the Intrum Group. Capquest works with a number of other collection partners who may be supporting the management your account.
If you’ve received a communication from a company that references Arrow Global (either in the post, by email, or by SMS text message), or from Arrow Global directly – please use the contact details included to get in touch.
2. What happens if I don’t make payment towards my debt?
It’s really important that you work with the company appointed to support you with the repayment of your debt. Please contact them directly so they can take you through your options – such as considering a repayment plan, to reduce your balance in an affordable way and not in one, lump sum.
3. Refunds – if I’ve overpaid or have an account which has gone into credit, how do I get a refund?
It’s possible that you’re entitled to a refund on your account(s) due to an overpayment after your account has closed, or because of a balance adjustment. If a credit balance or overpayment is identified on your account we’ll get in contact with you using the contact details we have on file. If you haven’t been contacted by us but believe you’re due a refund – please contact Capquest’s customer service team to discuss this.
4. Data Protection -. How does Arrow use my personal information?
All data processing activity on your account is now undertaken by Capquest. The confidentiality of any information you may provide them with, as well as your personal details, remains of the utmost importance. Full details of how Capquest use, obtain and share personal data is contained within their Privacy Notice, which can be found at privacy notice (capquest.co.uk)
5. Complaints – How do I make a complaint?
All queries and complaints in relation to your account from this point on should be directed to Capquest.
60 York Street