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Arrow Global launches Portfolio Diagnostic solutions service exclusively for Creditors

Arrow Global, a leading European investor and asset manager in consumer credit, is pleased to announce the launch of its Portfolio Diagnostic Solution to the UK market.

This new product, which is an innovative solution for Arrow’s current client base and potential new lender partnerships, launches in the UK at a time where customer duty and cost of living are at the centre of attention for the credit industry. Arrow will partner with creditors to help them better support their customers through an enhanced understanding of fair-treatment and data solution strategies.

Arrow has one of the most powerful customer behaviour data sets in the UK, having supported customers, optimised strategies and developed effective customer journeys for the past 15 years through valuing, acquiring, and servicing consumer credit with over 10m customer accounts, 35 million individual data records and circa £15bn of assets under management. 

This announcement comes at a time where many consumers feel uncertain about their financial security, as the cost of living continues to climb, and the macroeconomic outlook continues to be uncertain. The Portfolio Diagnostic Solution supports creditors by helping them assess risk within their portfolio, designing detailed strategies to help mitigate risk, and ensuring that each customer is treated fairly by suggesting optimised customer journeys with a clear vision to help build better financial futures for all consumers.

Jim Appleby, Arrow UK CEO and CSA Board member, said:

“Arrow has a proven track record in underwriting and analytical modelling, and we see a clear gap in the market to provide an expert diagnostic tool for UK creditors seeking industry-leading credit management solutions to support customers. This is a real opportunity for Arrow to work with senior credit professionals to review their portfolios and risk strategies at a time when consumers are under financial strain. Creditors are seeking solutions to support consumers that are facing hardship and I’m excited to offer Arrows expertise in this area, hoping that together we can promote enhanced financial wellbeing across the UK.”


For further information:

Arrow Global

Nick Jones, Director of Corporate Communications

07545 059442

Brackendale Consulting

Param Barodia, param@brackendaleconsulting.com, 07557 787554

Laura Shelley, laura@brackendaleconsulting.com, 07595 879117

About Arrow Global

Established in 2005, Arrow Global is a European investor and alternative asset manager specialising in credit and real estate. We identify, acquire, and manage secured and unsecured loan and real estate portfolios from and on behalf of financial institutions, such as banks, institutional fund investors and specialist lenders.

We play an active role in helping financial institutions reduce their balance sheets and recapitalise in order to increase mainstream lending. By purchasing and managing non-performing loans and other non-core assets, we provide valuable capital and expertise to a growing European market.  We are a regulated business in all five of our European markets.

We invest in this asset class through our fund management business as well as directly, and generate revenues from managing and servicing assets on behalf of third parties.

Arrow's Fund Management Business has total FUM of €4.4 billion (as at Q1 2022).