Partnership with Virgin Money wins the Credit Strategy award for its customer-focused collaboration
London, 30 June 2022 – Arrow Global Limited (“Arrow Global”) is pleased to announce that it has won the Credit Strategy award for the Best Outsourcing & Partnership Initiative for its work with Virgin Money UK plc (“Virgin Money”).
The partnership, which began in July 2020, has seen teams from Arrow Global work with Virgin Money credit card customers to deliver better financial futures. Beginning during the Covid-19 pandemic to support with the servicing of payment holidays of customers affected by the pandemic, it has since grown to include other segments of the servicing lifecycle.
Arrow Global’s teams now work seamlessly within Virgin Money to deliver high-quality outcomes for its customers, delivering remote access solutions and integrating systems to remove any friction between the teams. Arrow Global also designs and delivers bespoke training to its agents who work in the Virgin Money partnership, ensuring that the agents have the skills they need to provide the best possible service to Virgin Money and its customers.
“We’re very proud to have won for this award, and just as proud to be continuing our work with Virgin Money to deliver our servicing to their customers. The team has worked hard to develop the training and product, so we’re pleased to see them recognised for the success that their hard work has brought about,” said Arrow Global UK CEO Jim Appleby.
“Our partnership with Arrow has enabled us to ensure we’re delivering the best customer experience and outcomes for any credit card customers who are in financial difficulty. We’re delighted to see this work by the team recognised by Credit Strategy for its innovation and implementation, as we continue to support our customers,” said Virgin Money Head of Consumer Lending, Chris Taylor.
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